Hygiene and Safety Measures Against Corona-virus at Coral Sea Hotels , Resorts and Nile Cruises

Dear Valued Customers/Travel Partners,

Coral Sea is carefully monitoring global impact of the corona-virus in accordance with the Centers for Disease Control, World Health Organization, Egypt’s Ministry of Health and Egyptian Hotels Association. At this time, all our Resorts & Nile Cruises are open and fully operational with flexible travel options.

At Coral Sea , the health and safety of our guests and staff are our priority. So our management team have stepped up hygiene and safety measures in line with guidelines issued by the World Health Organisation (WHO) and the Foreign & Commonwealth Office (FCO). While there are no affected cases in any of our Resort or Nile Cruises, our teams remain cautious and continue to adhere to strict the following hygiene precautions :

Temperature checks

We are doing daily temperature checks for all guests and visitors upon arrival, and before meals twice a day. Kids enrolled into our Mini Club will take their temperature upon arrival to our Kids Clubs. Temperature checks are also ongoing for all staff at least twice a day, as well as suppliers which adhere to our hygiene protocols. We will assist with guests, visitors or staff who are found to be unwell with any symptoms of high fever, flu, or respiratory problems and ensure they see a doctor immediately.

Cleaning & Sanitization procedures

Our rooms, public areas, main entrance, carpets, lobby, lift panels, door handles, counter tops, tables and handrails are sanitized and disinfected frequently each day. High touch points areas including elevator panels, public area door handles, and sports materials & mats are sanitized hourly. Guest rooms are deep cleaned after each check-out. In addition, all air-conditioning are running in fresh air mode, ensuring constant airflow in our rooms and public spaces.

Hydro-alcohol hand sanitisers

Hydro-alcohol hand sanitisers are provided for guests’ and staff usage and placed around the resort premises.

Staff training

Our staff have been trained on hospitality cleaning measures and bio-waste disposal based on the World Health Organisation guidelines.

Emergency Response Plan & Coordination with Authorities

We maintain close connection with local authorities (Egyptian Ministry Of Tourism and Antiquities) , (Egyptian Tourism Federation) and (Egyptian Hotel Association)  to ensure close monitoring of the situation and its evolution. Additionally, in the event of a suspected COVID-19 case, Coral Sea has an Emergency Response Plan in place. We have a disinfection protocol and a stock of masks, hand sanitizers and disinfectants, with a Hygiene & Safety Department dedicated to the coordination and support of corporate hygiene and safety.
We have daily monitoring of the disease with contacts for
i) Emergency evacuation of guests and staff;
ii) A dedicated hospital for all suspected cases;
iii) A laboratory for detection of COVID-19;
iv) And local authorities to ensure that we take appropriate actions should an emergency occur.